JPD Financial trusts Neocase Software to manage and optimize complexMarch 24, 2009
Download PDF attachmentJPD Financial trusts Neocase Software to manage and optimize complex
credit recovery processes.
Leading Vendor Credit Recovery Company selects Neocase for flexibility and
business process management (BPM) capabilities
San Francisco, California, March 19, 2009 – Neocase Software, a leading
provider of customer service solutions for shared service centers and customer
support operations, announced that JPD Financial has deployed Neocase as its
customer service and business process management (BPM) platform. JPD
Financial is a recognized, global leader in Vendor Credit Recovery for major
Fortune 1000 companies. The company chose Neocase for its flexibility,
configurability and lower total cost of ownership, as well as for its advanced
workflow and business process management capabilities.
With the Neocase solution, JPD achieved their goal of implementing a single
solution to manage and optimize its core business processes consisting of credit
recovery, case management, account management, and invoicing workflows
while significantly improving the automation and tracking of its core processes
as well as delivering significantly enhanced reporting to its clients.
“Neocase has significantly helped improve the productivity of our credit
recovery staff and we anticipate further gains with the implementation of self-
service options,” said John Doyle, CEO of JPD Financial. “Most importantly,
Neocase empowered us to consolidate and integrate several solutions into one
platform. Therefore, it enables our staff to offer far better and faster credit
recovery services to our Fortune 1000 clients, and in the end, continues to help
us achieve our goal of higher customer satisfaction.”
JPD Financial faced multiple challenges with is outdated legacy systems, in
managing several considerable and different databases within its credit
recovery department for its clients. It was extremely difficult to automate
processes and integrate disparate systems, which hindered productivity
throughout their credit recovery operations, and impacted the company’s
growth. In particular, it was difficult to deliver timely reporting to its Fortune
1000 clients as well as thoroughly keep track of all credit recovery requests.
Additionally, the maintenance of the aging legacy systems was costly. The lack
of a much-needed self-service module became apparent over time, will be
enabled in the near future.
After reviewing several vendors and even considering a custom, in-house
solution, JPD selected Neocase, as it was the solution that fulfilled all
necessary functionality requirements with respect to: business process
management, account/contact management, business intelligence, advanced
reporting, knowledgebase integration, and self-service capabilities.
Additionally, Neocase proved to be the best solution to manage JPD Financial’s
processes in its entirety, as well as be able to handle the complexity of those
processes for each client.
With the support of the Neocase Professional Services team, JPD Financial
implemented the Neocase platform (Version 11) in an on-premise environment;
including numerous workflow and case form customizations. JPD now manages
their unique business processes entirely with Neocase and will continue to
refine and improve the system with their in-house staff. In addition, JPD is in
the process of launching a self-service portal based on Neocase SelfService,
empowering its clients to play a more direct role in the claim process, while
enabling JPD’s agents to spend more time on high-value tasks.
“With the recent implementation at JPD Financial, we continue to demonstrate
that Neocase’s platform offers far better functionality, flexibility and
configurability than comparable solutions, as well as providing these benefits
at far lower total costs of ownership,” states Julien Dahan, Chief Executive
Officer, Neocase Software. He adds, “Additionally, JPD took advantage of our
strong workflow and business process management capabilities. This ultimately
enabled the company to automate its core business processes, including,
credit recovery, account management, invoicing, and reporting, and spend less
time on manual, unproductive tasks.”
To learn more about Neocase, please visit the company’s website at:
www.neocasesoftware.com
About Neocase Software
Neocase Software is a leading provider of customer service solutions for shared
service centers and customer support operations. It empowers large global
corporations to manage and optimize their shared service and support
operations performance and processes through its uniquely adaptive and
award-winning customer service technology platform. Neocase Software
solutions include Neocase HR for Human Capital Resource Management,
Neocase CS for Customer Service, Neocase CRM for Customer Relationship
Management and Neocase FR for Financial Resolution. All solutions can be
deployed on-premise or in a SaaS model. With more than 200 clientsdepartments through web self-service, intelligent knowledge management,
service level agreement (SLA) management, employee/partner case
collaboration, executive dashboards, and automated workflows.
For more information, please contact:
Joerg Koehler
Director of Marketing
Neocase Software
Tel.: (415) 978.5159
Email: press@neocasesoftware.com
worldwide, representative customers include: Air France, Renault-Nissan,
L’Oreal, Brinks, Callidus Software, Fox Systems, and IDS. Neocase’s awardwinning
solutions bring efficiency and profitability to SSCs and customer service
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